hay baj Privacy Policy

This privacy policy applies to all services and activities on the hay baj platform. Whenever you register, log in, make a deposit, or play any game on hay baj, some of your information is processed. The purpose of this policy is to give you a clear and complete understanding of that process.

By using the hay baj platform, you are considered to have accepted the terms set out in this policy. Please read this policy carefully before you start using the service. Our Terms and Conditions also contain detailed rules for using the platform, and should be read together with this privacy policy.

If this policy is updated in the future, a notice will be given with the date of the update. For significant changes, you will be notified separately at your registered email address.

When you open an account on hay baj or use any of its services, the following information may be collected directly from you:

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Mobile number and email address
• National ID card or passport details (when identity verification is required)
• Bank account or mobile wallet details (for transactions — bKash, Nagad, Rocket, Upay)
• Username and password chosen by you

While you use the platform, some information is recorded automatically. This includes:

• IP address and device type
• Browser type and operating system
• Time of access and session duration
• Usage patterns collected through cookies and similar technologies
• Game history, bet amounts, and transaction details

This information is used primarily to maintain platform security, detect fraudulent activity, and improve the user experience.

For identity verification, payment processing, or fraud prevention, information may sometimes be verified through third parties. However, your sensitive information is not unnecessarily shared with any third party in this process.

hay baj uses your information for the following purposes:

• To create and manage your account and verify your identity
• To process deposits and withdrawals and maintain transaction history
• To provide customer support via 24/7 live chat and email
• To maintain platform security by detecting fraudulent activity, money laundering, or unauthorised access
• To meet applicable legal obligations
• To analyse and improve platform performance and user experience

Using the contact details you have provided, hay baj may send you important account-related messages — such as transaction confirmations, security alerts, or service updates. If you have given prior consent, you may also be informed about various offers or promotions. You will have the option to unsubscribe from promotional messages at any time.

hay baj takes responsible gaming seriously. For this reason, your gameplay patterns and transaction data may be reviewed and precautionary measures taken if needed. Detailed guidance on this is available in the Responsible Gaming section.

hay baj does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant service providers.
• Technology service providers: Necessary information is shared with technology partners engaged to operate the platform, who work under confidentiality obligations.
• Legal requirements: hay baj is obliged to provide information based on valid requests from law enforcement agencies or court orders.
• Fraud prevention: Information may be verified on a limited basis to identify security risks or fraud.

Outside the cases above, no information is disclosed to third parties without your consent.

Some technical services of the hay baj platform may be operated on servers outside Bangladesh. When your information is transferred to another country in such cases, appropriate safeguards are applied to maintain the confidentiality of your data.

Cookies are small text files stored in your browser. The hay baj platform uses the following types of cookies:

• Essential cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
• Functional cookies: To remember your preferred language and settings.
• Analytical cookies: To understand which parts of the platform are used most — this information helps improve the service.

You can manage non-essential cookies from your browser settings. However, disabling some cookies may limit certain features of the platform.

hay baj uses industry-standard technologies and practices to protect your information. These include:

• SSL (Secure Socket Layer) encryption — all data between your browser and our servers is encrypted
• Password encryption — your password is not stored in plain readable form
• Two-step verification (OTP) — during login and sensitive transactions
• Regular security reviews and system updates
• Restricted access — only authorised staff can access the necessary data

Your information may be retained while your account is active and for as long as required afterwards to meet legal obligations. Transaction records are kept for an extended period in particular, to satisfy financial regulations. After an account is closed and the mandatory retention period has passed, data is deleted or securely destroyed.

As a hay baj account holder, you have the following rights:

• Access: You may request to know what information hay baj holds about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Deletion request: In certain circumstances you may request that your information be deleted, subject to legal retention obligations.
• Restriction of processing: You may request that processing of your information be limited for specific uses.
• Opt out of promotional communications: You may notify us at any time to stop receiving marketing messages.

To exercise these rights, please contact our support team.

You may request to close your hay baj account at any time. Even after closure, some information will be retained for a set period for legal and regulatory reasons. You will have the opportunity to withdraw your remaining balance before the account is closed.

All services on the hay baj platform are strictly for those aged 21 and above. Age is verified at registration and additional identity verification may be requested if needed.

Information about anyone under the age of 21 is not knowingly collected. If such information is inadvertently collected, it will be deleted upon notification and the associated account will be closed.

This privacy policy may be updated from time to time in response to changes in hay baj's business operations, technology, or applicable law. After each update, a new date will be noted at the top of the page.

For significant changes, advance notice will be sent to your registered email or you will be clearly informed when you log in to the platform. Continued use of the platform after a change is considered acceptance of the updated policy.

For any questions about this policy, please check the FAQ section or contact our support team directly.