hay baj Responsible Gaming
Entertainment is enjoyable only when it stays in control. hay baj believes every player has the right to play safely and responsibly — which is why we offer limit-setting, self-exclusion, and round-the-clock support.
Why is safe betting important?
Online betting and casino games are primarily a form of entertainment. But for some people, they can gradually become a habit that has a negative effect on their personal and family life. hay baj takes this reality seriously and is committed to protecting every user.
Anyone wishing to register or place bets on our platform must be 21 years of age or older. This age verification rule is not a formality — it is a fundamental step in keeping our community safe. The Terms and Conditions set out in detail the circumstances under which an account may be verified or restricted.
When gambling, we often forget that it is not a source of income — it is entertainment. The chance of losing exists equally on every bet. You should not start playing beyond a set budget or when under stress. Using hay baj's tools, you can manage your own playing patterns.
If you want to learn more about our services or data security, reading the Privacy Policy will help you understand how we store and use your information.
Keep these key principles in mind
- Play for entertainment, not to earn money
- Set a daily budget before you start
- Do not try to win back money you have lost
- Do not play when stressed or under the influence of alcohol
- Give priority to family time and work
Tools to keep yourself safe
The hay baj platform has several personal control tools. To activate them, contact us via 24/7 live chat or email.
Deposit limit setting
Set the maximum amount you want to deposit per day, per week, or per month. Once set, this limit takes effect immediately, and a waiting period applies before it can be raised.
Session time limit
Set a time limit on how long you play in one go. When the set time is up, the platform will automatically warn you or end the session.
Temporary break
If you feel you need a few days off, you can temporarily close your account for a set number of days. During this time, logging in, depositing, and betting will all be unavailable.
Self-exclusion
Choose self-exclusion for a longer break. Activating this option will deactivate your account for a set period or permanently, and all promotional communications will be stopped.
Betting history review
Log in to your account at any time to view your deposit, withdrawal, and betting history. This is the easiest way to understand your own patterns.
Reality check alerts
At regular intervals, a message will appear reminding you how long you have been playing and how much you have deposited — useful for making informed decisions.
Warning signs of a problem
If any of the following applies to you, pause and reflect, and seek help if needed.
- You feel the urge to bet more to recover money you have lost
- You repeatedly spend more than your set betting budget
- You feel bored or restless without betting
- You are hiding your gambling from family or friends
- Your sleep, work, or daily responsibilities are being affected
- You are borrowing money or dipping into savings to fund your gambling
- You have tried to stop betting but have not been able to
Ask yourself
Asking yourself these simple questions will help you tell whether your playing habits are still safe.
- Am I playing purely for entertainment, or am I trying to solve a financial problem?
- How much time and money did I spend on betting last week?
- Are the people close to me worried about this?
- Do I feel uncomfortable when I cannot play?
- Can I stop whenever I want to?
Where to get help?
Acknowledging a problem is the most courageous step. Support is available from any of the sources below — without judgment or criticism.
hay baj live chat support
Join our 24/7 live chat for help with setting limits, self-exclusion, or anything else. Support is available in both Bangla and English. Our team is there for you with full confidentiality.
Family and trusted people
Talk openly with the people close to you. A family member or friend can often provide more effective support than a professional counsellor. Not being alone is the most important thing.
Professional counselling
Speak with a mental health specialist or counsellor. Both public and private hospitals in Bangladesh have mental health departments where you can get confidential support.
Contact us by email
Write to us by email about any responsible gaming matter — we respond in both Bangla and English. All queries are handled with full confidentiality.
hay baj's commitment
hay baj is a responsible entertainment platform. We believe lasting relationships are built on trust and safety — not just transactions. That is why we only allow registration for those aged 21 and above, and we strictly follow our identity verification process.
Our technology team regularly monitors unusual betting patterns and contacts users directly when needed. If a player requests limit-setting or self-exclusion, it is carried out promptly and effectively.
To learn more about us, visit the About Us page, which covers hay baj's goals and values. For answers to common questions, go to the FAQ section.
Remember: gambling is enjoyable only when it does not affect other areas of your life. Do not hesitate to ask for help at any point — it is not a sign of weakness, but of awareness.